No Tone

This is a 1.15 minute video response from Mark Lincoln on Nov 1st, 2008

Question:

"Customs123 asks, "Hello gents, I recently purchased a new guitar and can't seem to get any tone after the tenth fret. It sounds as though I'm hitting a snare drum. I'm going to take it to the local guitar tech and see what he says, but also looking for your advice. Thanks, barry Mac""