Frequently Asked Questions. Learn About Our Service.

Feel free to browse our most frequently asked questions and answers below. If you have any other questions or concerns, feel free to contact us anytime.

Guitar Questions

Service & Guitar Questions

Common questions we receive concerning our guitar lessons, video streaming, and website accessibility.

How many lessons do you offer?

We currently have 6575 lessons from 103 instructors, averaging 15 minutes in length. Every last one of these lessons is available for you to learn from once you become a member. If you have ever bought an instructional DVD before, imagine having hundreds of them for just $19.95 a month. 

How long are your lessons?

Our average lesson is around 15 minutes from start to finish. Some lessons are 5 minutes while others are 60, depending on the subject and teacher. It is important to keep in mind that you are not simply getting a website which offers a random collection of 2 minute clips. Instead, you are gaining access the most comprehensive, complete set of guitar lessons in the world. Everything is well arranged and caters to your needs.  

Do I need anything special to watch your videos?

The only thing you need to enjoy the JamPlay guitar learning experience is a computer and internet connection. To watch our Super High & 720p videos, you will need high speed internet. If you have a slower connection, there's no need to worry. Our system makes lower resolution / bitrate videos available.  

Can I watch the Lessons anytime?

Absolutely! You can view any of our lessons any time of the day, any day of the week, 24/7. You can also view any lesson as many times as you want. There are zero restrictions on how many times you are allowed to view any of our lessons. You can watch every lesson from every single teacher on our site if you have 1,456 hours of free time! 

How many teachers do you have?

We currently have 103 teachers and are always adding more. Each of our instructors presents their material from their own perspective, in their own unique manner. This allows you to learn from a knowledgeable, but diverse group of individuals. If you check out a lesson from Steve and don't quite understand, you can check out a similar lesson from Jim whom may make a lot more sense to you. This is the true beauty of JamPlay. For more informatio, visit the instructors page.  

Do you ever add new lessons?

We take pride in being the most active publisher of video guitar lessons on the web. Having 3 studios located across the United States, we typically film, edit and publish 5 new lessons each and every week. JamPlay will never be complete and will always be receiving updates in the form of new instructors and new lessons so that you can rest assured there will always be something new to learn. 

Will JamPlay work on a Mac or mobile device?

JamPlay is compatible with Macs, iPads, iPhones, iPods, and most Android phones, Blackberry phones, and PCs. The only exceptions are flashed-base objects. These include, but are not limited to, our games and live chat. 

Guitar Questions

Membership & Support

Questions concerning membership information, our service, and subscription details.

How much is a membership?

We currently offer all of our content for $19.95 per month. That's only $0.67 cents per day for the ultimate in guitar learning! Click here to Signup Now for $19.95. 

What are your payment options?

We accept credit card (Visa, Mastercard, American Express, Discover, Diner's Club), as well as payments via PayPal. 

Do I get everything with "membership"?

Absolutely everything. A subscription gives you access to every lesson we have published, dating back to the first day we were in business. There are no additional charges or fees for viewing any lesson, or for watching any lesson multiple times. Once you subscribe to our service, there is nothing you can't do or learn! 

Could I upgrade a monthly membership?

Of course. You can upgrade your monthly membership to a quarterly or annual membership anytime you'd like. This option is available on your account settings page once you become a member. 

Can I Ask an Instructor a Question?

A membership to gives you access to many, many ways to get answers to your questions. This can be through our live lessons, forums, or JamChat!. 

What's your 100% Money Back guarantee?

We are so confident in our product that we will offer you a 100% money back guarantee. If you are ever unhappy with your membership, we will give you an unconditional, no questions asked refund. Refunds requests must be made in the first 7 days of membership. 

How do I cancel my membership?

You can cancel your membership anytime via a cancel link in the members area. You can also call or email us anytime and we will take care of it for you. There are no hoops to jump through or questions to answer. Canceling is literally just a click away. 

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If you have any additional questions, do not hesitate to contact us.